Refund Policy

Refund Eligibility


We offer a 60-day return and refund policy for all products purchased on hydroflaskdepot.com. To be eligible for a refund, products must be returned in their original, unused condition with all original packaging and accessories included. Refund requests must be initiated within 60 days of the order delivery date.

Free Return Shipping


All returns are 100% free of charge—hydroflaskdepot.com covers all return shipping costs for eligible refund requests, worldwide. We will provide a pre-paid return shipping label for all approved returns to simplify the process for you.

Refund Initiation Process


To start a refund, contact our customer support team at the email listed in our Customer Service Policy with your order number, product details, and reason for return. Our team will review your request and send a return confirmation with a pre-paid label within 1 business day of approval.

Refund Timeline


Once your returned product is received and inspected by our team (to confirm eligibility), we will process your refund within 5-10 business days. Refunds are issued to the original payment method used at checkout, in US Dollars (USD).

Refund Processing Notes


  • Processing times for refunds may vary slightly based on your payment provider’s internal policies (we have no control over these timelines).
  • Shipping costs (we offer free shipping on all orders) are not separate charges, so no shipping fees will be deducted from your refund.
  • No restocking fees are applied to any eligible refund—your full purchase price (excluding any applicable taxes, where relevant) will be refunded.

Non-Refundable Items


All products on hydroflaskdepot.com are eligible for refunds if the 60-day eligibility criteria are met. There are no non-refundable items at this time.

Failed Delivery Refunds


If your order is marked as undeliverable by the shipping carrier and returned to our warehouse, you will be eligible for a full refund (processed within 5-10 business days of the product’s return) or a free reshipment to a corrected address (subject to your request).